Doubts

CataNostrum - Doubts

Is it safe to order online?
YES! All purchases made on our website are 100% secure. Your bank details are protected and encrypted with the most advanced Internet technology, the same with which banks protect access to your open line. Your bank details are transmitted through our server in encrypted form through the SSL (Secure Socket Layer) protocol and are transmitted in a completely secure environment provided by the bank. CATANOSTRUM does not register any data related to your bank account at any time. If you have any questions about the security of payment online, please contact us and we will be happy to help.

How can I know that the order has been made correctly?
After completing the purchase process you will see an order confirmation screen with all the details of your purchase, your shipping address and the items you have selected. Please print the order confirmation as proof. You will also receive a confirmation of the order via e-mail. Please make sure you have entered a valid e-mail address when registering and that the e-mail has not been classified as SPAM by your mail server. You can always see the status of your purchase through the section of your profile.

How can I know if an item is in stock?
Most of the items in our store are in stock and therefore, except in case of error, we have them available to ship the same day.
But on the other hand, there are some handcrafted products, especially those that come from small producers and also depending on the time of year, which might not be in stock at the time of the order. In this case, CATANOSTRUM would immediately contact you and inform you of the new delivery deadline and organize the shipment according to your wishes.
If it is the case that you are looking for a differentiated food product and can not find it on the web, we invite you to contact us and we will do everything possible to find the product you want and we will inform you of the price and delivery time.

When the transporter comes at home there is never anyone ...
If this is the case, it is highly recommended to look for alternative addresses: your parents' house, work address, a neighbor's house, etc ... In any case the delivery person will contact you at the moment the package is in your area and you can stay in the place and time that goes best delivery. The carrier will do everything possible to minimize the problems so you do not have any problems with this issue.

Is there a minimum order?
No, you can use an order of the amount you want and it will be sent to you without problem.
If the order arrives broken, open or defective, what do I do?
All orders that we send, are sealed to ensure the good condition and conservation. It is very important that you check the status of the package at the moment you receive it. If the package is damaged, broken or open, DO NOT ACCEPT IT! Return it to the carrier by filling in the return order and contact us immediately so that we process the return and shipping of a new package.

Do you have any questions that do not appear here ...

No problem! That is why we have an excellent customer service.

Do not hesitate to call us (Monday to Friday from 9:30 am to 3:00 pm) for any problem, doubt or unforeseen. We want to convert CATANOSTRUM in your store of reference of 100% natural food products and above all that you feel well treated and at ease with us.

You can also contact through the contact form, or e-mail to INFO@CATANOSTRUM.COM


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